Franchise 360

With Franchise 360 you get one subscription system that runs your franchise software needs in a single place: franchisee recruitment, each franchisee’s customer and job records, and communication with head office. It costs £30 per franchise per month plus £30 a month for head office. The system is built only for franchise networks rather than adapted from general business tools, and GreyRidge, the company behind it, says more than 40 brands use it and that it has over 20 years of franchise experience. It is listed with our United Kingdom suppliers.

Fill territories with a tracked recruitment pipeline

Enquiry forms on your website feed straight into the system, and lead source tracking shows you which marketing brings in prospects. You set your own pipeline stages and see conversion rates at each one. Prospects held in third party lead systems can be loaded by bulk CSV import, and tasks with email reminders are created according to each prospect’s stage so follow-ups are not missed. When a candidate signs, one click turns them into a live franchisee, keeps their full communication history, links them to their territory and gives them immediate access to the CRM.

Customer records, quotes and job scheduling for each franchisee

Your franchisees get a franchise CRM with a customer database, full interaction history and lead follow-up reminders. For day to day field operations they can issue branded quotes and estimates, raise invoices, schedule jobs against a calendar and track payments, with automatic chasing of overdue accounts. Inventory management covers service and product delivery franchises, accounting system integration is included, role-based permissions control who sees what, and a franchisee with several territories can manage them all from one account. Head office sees performance dashboards for every location, comparative reporting and trend analysis, with figures collected automatically rather than through manual returns.

Network communication and fee billing

Secure forums for sharing practice, document libraries with version control, a support ticketing helpdesk and shared task and calendar management keep your network working from the same information. The platform can also bill franchisees automatically for management service fees, which fits the charging arrangements described in how franchise fees, royalties and the marketing fund work.

Setup, contract terms and custom extensions

Beyond the monthly fees, a one-off setup charge of £1,000 covers system configuration, data import and training for your whole team. There is no long-term contract and you can cancel with 30 days’ notice. If your model needs more, its development team can build extra features for your requirements, and education and training franchises can add class management for bookings, payments and student records.

Other franchise software suppliers listed here include OpsPal, Francore, FranchiseBase and Franscape.

Source: franchise360.co.uk/pricing, franchise360.co.uk/solutions/overview, franchise360.co.uk/solutions/recruitment, franchise360.co.uk/solutions/crm-operations

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