Wisdom Wellbeing is based in Manchester, United Kingdom, and offers employee assistance programmes with a 24/7 confidential helpline, structured counselling online or in person and occupational health assessments. Areas served: UK and Ireland employers of all sizes, with offices in Manchester, Glasgow, Hinckley and London.
- Founded
- 2007
- Based in
- Manchester
Visit website (opens in a new tab) wisdomwellbeing.com
Wisdom Wellbeing runs an employee assistance programme (EAP) priced from £1.30 per person per month plus VAT, a figure its pricing page bases on a 60 month term for 100 or more employees. It is the new name of Health Assured, a Manchester company incorporated in 2007, and it says 88,000 organisations use its support. It has a page written for British Franchise Association members and joined the BFA as a supplier member in 2025.
What your franchise network gets from an EAP
Each person covered can call a confidential helpline 24 hours a day, every day of the year, for counselling, legal, financial and medical information. Counselling is offered in structured 50 minute sessions online or in person, and spouses, partners and dependants can be covered within HMRC guidelines. For a franchisee with a small team and no HR department, its small business page says the service needs no wellbeing function to set up, and the owner gets management reports that show where pressure is building without naming anyone.
The franchise page puts two services forward. Occupational health assessments cover any kind of employee, from food handlers to night workers, with a written report that helps you manage the case and recommends reasonable adjustments where the Equality Act applies. Active Care is aimed at staff signed off with stress or anxiety and is meant to help them back to work sooner.
Plans and what they include
There are two plans, Core and Wisdom Super Care. Its pricing page lists a management support line, an HR advice line for managers, a Virtual GP service, Mental Health First Aid training in England, financial coaching sessions, night worker questionnaires, life and leadership coaching and a menopause support line, with some of these limited to the higher plan or charged at preferential rates. Staff use the Wisdom app for live chat, mood tracking and short e-learning.
Accreditations and the people behind it
- BACP accredited EAP provider (as stated by the company)
- ISO 9001, ISO 14001, ISO 27001, ISO 45001 and ISO 50001
- Cyber Essentials Plus
- Real Living Wage Employer
- British Franchise Association supplier member
Wisdom Wellbeing says it is the only EAP provider in the UK accredited by the British Association for Counselling and Psychotherapy, and lists ISO 9001, 14001, 27001, 45001 and 50001 certification and Cyber Essentials Plus. Its clinical service is overseen by Kylie Turner and Matt Smith, both registered with the BACP, and its occupational health work by lead adviser Cheryl Palmer. The business is part of The Peninsula Group, and its chief executive Bertrand Stern-Gillet previously ran Peninsula’s Canadian operations.
How it compares with other HR suppliers
Wisdom Wellbeing supports the people in your network rather than running HR for you. If you need employment law and HR advice, WorkNest offers franchise-experienced advisers, while Centric HR and The People Shed provide outsourced HR from Chartered CIPD consultants. To measure how staff and franchisees feel, WorkBuzz runs engagement surveys, and our guide to running a franchisee satisfaction survey covers the network side. Browse more HR and employment law suppliers, other business services for franchises, or firms based in Manchester and across the United Kingdom.
Source: wisdomwellbeing.com
Who you’ll deal with
- Bertrand Stern-GilletCEO, Wisdom Wellbeing (UK, Ireland, Australia, New Zealand)
- Kylie Turner BSc (Hons) Psychology, Level 4 Diploma in Counselling, registered member of the BACPAssociate Director, Clinical Services
- Matt Smith MSc, PGCert, MBACP (Accred.)Associate Director, Clinical Excellence
- Cheryl Palmer NurseLead Occupational Health Advisor
- Sarah BrimacombeAssociate Director, Client Experience and Retention
- Amy PattersonDirector of Sales
- Matthew HowarthFinance Director
Named by Wisdom Wellbeing on its own website: wisdomwellbeing.com.
Services and who each suits
| Service | Who it suits |
|---|---|
| Employee assistance programme | Franchisors and franchisees who want confidential 24/7 support for their staff and their families. |
| Occupational health assessments | Employers managing an employee's health condition, from food handlers to night workers. |
| Active Care | Businesses with staff signed off with a fit note for stress or anxiety. |
| EAP for small businesses | Small teams with no HR or wellbeing department. |
| Management support line and HR advice line | Owners and managers dealing with a struggling team member. |
Source: wisdomwellbeing.com (bfa, eap small businesses, pricing).
Registers and regulation
| Register | Listed as | Status |
|---|---|---|
| Companies House | HEALTH ASSURED LTD (06314620) | Active, incorporated on 16 July 2007; registered office The Peninsula, Victoria Place, Manchester M4 4FB |
| British Franchise Association member directory | HA | Wisdom Wellbeing | BFA supplier member, joined 2025 |
Checked on the official registers on 12 November 2026. Each register name links to the entry.
Fees
From £1.30 per person per month plus VAT, based on a 60 month term with 100 or more employees; Core and Wisdom Super Care plans, quotes on request
All services
- Employee assistance programmes with a 24/7 confidential helpline (counselling, legal, financial and medical information)
- Structured counselling online or in person
- Occupational health assessments
- Active Care support for stress-related absence
- Management support line and HR advice line for managers
- Virtual GP service
- Mental Health First Aid training (England)
- Financial wellbeing coaching
- Life and leadership coaching
- Menopause support line
- Wisdom app with live chat, mood tracking and e-learning
Brands and products
- Wisdom app
- Wisdom Super Care
- Active Care
- SpeakUp
Details from Wisdom Wellbeing’s own published information (source: wisdomwellbeing.com, checked 12 November 2026).
Where to find Wisdom Wellbeing
Map loads here.
The Peninsula, Victoria Place, Manchester M4 4FB
View a larger map (opens OpenStreetMap in a new tab) Get directions (opens OpenStreetMap in a new tab)
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